VoIP Full Feature List
ConnectedVoice delivers enterprise-grade VoIP features at a fraction of the cost of traditional phone systems.
GENERAL
Auto-Attendant
Dial by Name Directory, Intro Greeting, Post-Welcome Greeting, Dial by Extension, Multiple Language Support, Configurable Timeouts
Call Pickup
Directed Call Pickup, Group Pickup, Site Pickup, Domain Pickup
Conferencing
Dedicated Bridge, Leader Login/PIN, Participant PIN, Begin/End Times, Max Participants, Save Participants, Arrive/Depart Tones
Paging & Intercom
Handset Paging, Overhead Paging, Intercom
Call Transfer
Blind Call Transfer, Attended Call Transfer, Voicemail Transfer
Additional Features
Call Park, Hot-desking, Attendant Console, Call Recording, Multi-Language IVR, Text-to-Speech, Presence, Time Frames
CALL CENTER
Smart Routing
Round Robin (longest idle), Ring All, Skills-Based Routing, Linear Cascade, Tiered Round Robin
Queue Management
Call Park, Forward if Unavailable/Unanswered, Call Back, SMS Queuing, Prioritize/Waiting Queue Pickup
Monitoring
Listen In, Barge In, Whisper, Call Queue Thresholds, Max Expected Wait Time, Queue/Agent Ring Timeout
Call Center Stats
Callers Waiting, Average Wait/Handling Time, Abandon Rate, Calls Answered, Call Volume
Reports
Queue Statistics, Agent Statistics/Agents Availability, DNIS Statistics, Custom Call Center Statuses
Agent Settings
Agent Status, Wrap Up Time, Max Simultaneous Calls, Queue Priority, Auto-Answer, Request Confirmation
USER FEATURES
Call Management
Bulk User Editing, Answering Rules, Ring Timeout, Do Not Disturb, Call Screening, Call Forwarding (Always/Busy/Unanswered/Offline)
Voicemail
Voicemail to Email, Voicemail Distribution List, Voicemail Reminder (Persistent Notifications), Visual Voicemail
Advanced
Call Waiting, Simultaneous Ring, Extension Forbid List, Music on Hold, Presence, Ring All, Time Frames, Gravatar, SSO (Google & o365)
MONITORING & DEVICE MANAGEMENT
Wallboards & Reports
Customizable Modular Wall Board (ViiBoards), Call Center Reports via email, Queue/Agent/DNIS Statistics, Domain Graphs, Peak Active Calls
Usage & History
Call Volume by Hour/Day, Total Minutes, Users & Apps per Domain, Account Codes, Call History, Recording, SIP Trace, CDR Export
Device Management
Zero Touch Provisioning, Auto-Provisioning, Bulk Edit, Phone Directory Customization, Inventory, Hot-desking, Mass Resync, MWI, vButton Builder
SECURITY, PHONE NUMBERS & SMS
Security
Portal Security, Secure Passwords, Forced Password Reset, reCAPTCHA, TLS, S.A.F.E Dictionary Attack Prevention, SRTP Audio Encryption, Authorization Codes
Phone Numbers
Phone Number Inventory, Timed Enable/Disable, Localization, Time of Day Routing, Route Manager, Alternate/Allowed/Blocked Numbers, CLID Blocking, DID
SMS & Auxiliary
Text/Chat, MMS Support, Group Text, Emoji, File Sharing, CNAM, E-911, QOS Monitoring, Voicemail Transcription
UNIFIED COMMUNICATIONS & VIDEO CONFERENCING
Unified Communications
WebRTC, Video Conference, Chat/SMS (PUSH support), Web Phone, Three-Way Calling, File Sharing via Chat and SMS
Video Conferencing
Video Meetings, Screenshare, Support for up to 25 Participants, File Sharing, Email Invites, Active Speaker Detection, Selectable Layouts
Microsoft Teams Integration
User-friendly functionality, save 20% or more on calling plans, enable Microsoft Teams as your VoIP system
Ready to experience these features?
Contact us today to discuss your business communication needs.